Urgent safety issue
If a product presents immediate danger, stop using it and follow official manufacturer or authority guidance. Every Last Thing is not an emergency service.
Here when you need us
How can we help?
Send only what is necessary to resolve the issue. Never send passwords, complete payment details, or unsolicited identity documents.
Send a support request
Write in English or Finnish. Replies go to the email address you confirm below.
Account and data controls
Your local copy, iCloud home and separate service copies have different deletion controls. Review the scope before confirming.
Data deletion guidePrivacy
See what stays on your device and in iCloud, and what is sent to services only after separate approval.
Read the privacy noticeForwarded receipts
When receipt-email processing is enabled, a secure reference shows the processing stage without exposing receipt contents.
Open receipt statusRecognition or valuation
Tell us which evidence is wrong. Do not send private documents unless support requests them through a protected channel.
Marketplace connection
Every Last Thing uses officially permitted connections only. It never asks for or stores your marketplace password.
Include the app version, device model, approximate time and steps to reproduce the issue. Redact personal and possession details from screenshots. Never send a full inventory export, Apple credentials, recovery keys or marketplace sign-in codes.
Common questions
Where are my photos and inventory?
The app keeps a protected device copy and, when connected, synchronizes your private or shared home with Apple CloudKit. Ordinary inventory does not need a second copy on DigitalOcean. Optional services receive only the data shown in their approval step.
What if iCloud is full or offline?
Keep the app and its local copy. Check the visible pending or conflict status, your Apple Account and available iCloud storage, then retry. Do not delete the app or browser cache to fix a sync problem: that can discard work Apple has not yet received.
Does a paid family subscription share my inventory?
No. Eligible Apple Family Sharing subscription benefits and access to a shared iCloud home are separate. Accept a home invitation and check its viewer/editor role. A person profile is attribution, not an account invitation.
Can support see my iCloud home?
A support email does not grant access to your private iCloud records. Describe the issue first. Share only a redacted example if needed; never send your Apple password, recovery key, marketplace password or sign-in code.
How do I cancel a subscription?
Use Apple subscription settings and choose the subscription to manage it. Deleting inventory, leaving a home, disconnecting iCloud or uninstalling the app does not cancel a subscription. Restore Purchases in the app checks your eligible Apple purchases.
Will a selling draft publish automatically?
No. Preparing or syncing a draft is not publication. Manual marketplace handoffs require you to publish on the official site. Supported direct actions need the separate official account connection, current permissions and explicit approval; user-reported status is not a verified provider receipt.